A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between a patient and their treating allied health professional.
From 1 November 2017, the Better Access initiative will be expanded to include new Medicare items that allow people in Modified Monash Model regions four to seven to access up to seven of 10 consultations through video conferencing. It is a requirement that one of the first four sessions is delivered face-to-face to facilitate a personal connection with the treating allied health professional.
Allied health providers registered with Medicare to provide “Better Access” items – including clinical psychologists, registered psychologists, occupational therapists and social workers – can provide these services. The changes recognise many people have trouble accessing services – especially where there isn’t an allied or other heath workforce.
To find out if you are located in an eligible area, please visit the MMM locator.
For more information, please refer to the Better Access Telehealth Guidelines and the Better Access Telehealth Frequently Asked Questions.
Better Access Telehealth Guidelines – PDF 160 KB
Better Access Telehealth Guidelines – Word 162 KB
Better Access Telehealth Frequently Asked Questions – PDF 148 KB
Better Access Telehealth Frequently Asked Questions – Word 159 KB